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Troubleshooting

Error reporting

Internal errors typically leave messages of the form
java.lang.NullPointerException
at pmclass.applications.pmgateway.PMgatewayDefaults.getConvertionSettings(PMgatewayDefaults.java:143)
at pmclass.applications.pmgateway.PMgatewayFrame.convert(PMgatewayFrame.java:854)
at pmclass.applications.pmgateway.PMgatewayFrame.run(PMgatewayFrame.java:911)
at java.lang.Thread.run(Thread.java:484)
in the command window or the log file.

To allow PMOD Technologies tracking the problem please report the error using the in-built reporting mechanism as described in the problem reporting section. If this is not possible due to a firewall problem please open the Support Request section on the www.pmod.com website and fill the error message together with a description into the problem report form.

License Errors

Some of the most likely license errors are: